Sunny Siddhartha K.
Education Background
2007 - In Progress: Masters of Biotechnology
Macquarie University, North Ryde, Sydney.
2002 – 2005 Bachelors of Biotechnology
Bhavans Degree College, (Hyderabad, India)
2000 – 2002 Board of Intermediate Education- (Equivalent to A Level)
Gautami Junior College (Hyderabad, India).
1999 - 2000 State Secondary Certificates (Equivalent to GCSE)
Alpha Public school (Hyderabad, India).
Employment History
Nov 2007 – Present
Company: Macquarie University (Sydney, Australia)
Position: IT incident Analyst
Duties:
*Provide IT Service Support ensuring that it is delivered in a cost effective, efficient and timely manner. *Provide advice and information to Library Management and staff as required.
*Supporting the Library’s 1st level IT support service by identifying and troubleshooting IT related problems/requests, and providing the support and advice concerning IT related issues within a multi-client environment.
*Responsible for day-to-day Incident management. Assist in ensuring all activity and progress on incidents are logged and maintained within the Help Desk software system
*in liaison with the IT Service Desk manager developing, documenting and implementing processes and procedures to ensure the provision of a cost effective and efficient 1st level IT support service
*ensuring that all public use equipment is available in good working order to support effective service delivery for clients and staff including faults notification to contract maintenance providers
Skills:
• Incident reporting and trouble-shooting skills.
• Good adaptive Communication skills.
• relevant experience in troubleshooting problems in an IT environment using various diagnostic tools and interpersonal skills.
• demonstrated ability to provide leadership and to develop and foster effective team relationships
• Demonstrated understanding of the business of the Library, the university and academia and the ability to relate it to the day to day operation of a 1st level IT support service.
• Demonstrated understanding and application of OH&S and EO/diversity principles.
Work Experience
July 2007 – Nov 2007
Company: Sahai Pty. Limited. (Sydney, Australia)
Position: Admin Assistant
Duties:
*Took on a varied role as an Office all-rounder.
*Responsible for administration, customer service, data entry and answering phones.
*Handled customers from varied backgrounds such as retail and pharmaceutical companies.
Skills:
• Acquired data entry skills and MYOB exposure
• Developed good organisational and attention to detail skills.
Jun 2007 – July 2007 Company: DSP Group Pty Ltd (Sydney, Australia)
Position: Marketing and Sales Representative (Direct sales)
Duties:
• Achieved revenue targets in a specified territory through the use of direct door to door selling processes.
• Worked in a Sales team environment as an Independent contractor.
Overseas Work Experience
Apr 2005 - Nov 2006
Company: Dell Inc. International Services (Hyderabad, India)
Position: Customer Support Executive.
Duties:
*Answered inbound customer calls (approx 50/day) relating to general and company product enquiries.
*Worked on resolving customer issues on order enquiries, logistics, rebates and product information.
*Took ownership and organised case logs assigned to each customer for efficient handling and issue resolution.
*Maintained Customer satisfaction in terms of service and quality.
Skills:
• Underwent Soft Skills training (Voice and communication skills Training).
• Trained in Work station and Helpdesk software.
• Acquired team oriented and management skills.
Additional Skills
Computer Skills: Basic HTML/XHTML/WML
MS Word
MS Outlook
MS Excel
Photoshop
PowerPoint
Typing Speed: 55 WPM (Avg)
Other Strengths:
*Good adaptive communication and inter-personal skills.
*Positive approach in everything I do.
*Hardworking, dedicated and creative.
*Results-driven with strong planning and organising abilities.
*Make a mark of self and stand out in a group of people.
Achievements
• Evinced Leadership qualities as Secondary school captain.
• Helping people – participated in voluntary work to organize events at college.
• First position in Inter class debate competition during Degree first year.
• Selected for outstanding poet award as a semifinalist in an International poetry writing competition.
• Music and singing- established my own music band with considerable international exposure.
• Participated in an International fund-raising event for the cause of poverty stricken children in Gulu, Africa.
• Achieved administration rights to maintain an international website that helps people resolve issues related to computers and IT.
Extracurricular Activities
• Reading books (fictional and non-fictional), scientific and technological journals.
• Computers and surfing the Internet, creating websites and accumulating knowledge through the Internet.
• Skateboarding and Soccer.
• Adventurous escapades and road trips, bush walking.
• Writing Poems, creating music, art and video editing.
• Keeping up-to-date with current events.
Place: Sydney
K. Sunny Siddhartha
Date: June ‘2008 Sd/-
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Download format: sidfire’s-resume (download .doc)
