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    Oct
    06

    About

    Copy of my corporate resume:

    sunny.kanchinatham[AT]mq.edu.au
    Start Date: 1-Nov-2007
    Last Updated: 08-Oct-2009

    Sunny Kanchinatham

    • IT Incident Analyst, Nov 2007 - Present

    Current Team (IT Service desk)

    Role : face to face help desk, phone and email support, IT Rover

    • Provide IT support to all students and Library staff
    • Escalating, logging, tracking and following up issues successfully
    • Face to Face support: Issue student and staff cards (MQ, SIBT, U@mq)
      provide wireless support - network connectivity and troubleshooting
      Maintain C5C computer labs, printers and notice boards
      Assist with Usernames and Password resets, access to library databases
      Help with student resources (softwares), student portal, e-student, blackboard
    • Phone and email support: Password resets, student portal, staff portal, e-student, remote access to li blackboard troubleshooting , basic Active Directory account management operations for all
      general library staff members
      ,
      escalation if required
    • IT Rover: Maintenance of Public library and staff computers, installation of software and hardware equipment, printers, replacements, identification and escalation of problems, contributing to and implementing solutions and overseeing smooth operations of all network (student and library staff) services.

    Professional Development

    Trainings

    Management – Fundamentals of Customer Service

    Customer Service – Customer Service Communications

    Communications – Basics of Effective Communication

    Problem Solving – Defining the Issue of a Problem

    Business and Professional Writing – Effective Business
    Writing

    OHS – Workplace Induction

    OHS – Office Safety

    OHS – Office Ergonomics

    OHS – Manual Handling

    • 2009/Q4: Time Management
    • 2009/Q4: Interview Training

    Other

    • 2009/Q3: Young technology scientists - judge certificate of appreciation
    • 2009/Q1: IBM myScience certificate of appreciation for being a mentor to young students
    • 2009/Q1: Awesome Biotechnology course
    • 2005 : Dell Customer Services. Quality certificate of Excellence for outstanding achievement in customer support

    Education

    • Macquarie University, M.S., BioTechnology, 2009
    • Australian Catholic University, Grad.Dip., Secondary teaching - Technology, 2009
    • Osmania University, B.S., BioTechnology, 2005

    Past Work Experience

    • Dell Inc., Customer Support Executive, Hyderbad, India, 2005-2006
    • Sahai Pty. Limited, Office Admin, Sydney, NSW, 2007
    • Independent contracts, Sales representative, Sydney, NSW, 2007

    Interests

    • What makes me special?
    • Travel?
    • Pets?
    • Family?
    • Hobbies?
  • My little Profile :)

  • relationship status: single
  • birthday: June 25
  • age: 22
  • languages i speak: english, hindi, telugu, a lil bit of french.
  • About me:
    **Who I am.Is it worth it? Sayin that it never is would be a lie** and how do i know my worth? its becoz i put myself in the potter’s hands…….

    –> www.sidfire.com :)

  • not married
  • ethnicity: asia
  • Christian
  • political view: depends
  • humor: clever/quick witted, friendly
  • fashion: alternative, casual, outdoorsy, smart, trendy, urban
  • smoking: no
  • drinking: no
  • pets: i love my pet(s)
  • living: hometown: Born in Iran,grew up in India,presently in Sydney
  • sports: i like football, F1, computer games - occasional virtual pastime !
  • activities: Art, Music, writing poetry, science / technology, Photography, driving,motorbiking, website stuff, going to church.. and most importantly to help people if and when i can.
  • books: classics, battle stuff…, Dean Koontz,Sir Arthur, old classic writers, Sydney Sheldon .. me/myself…yeah right!:-P
  • Interests: mixing music and videos, designing websites, wapsites, forums, chatsites, alternative, techy stuff, friendship,gene therapy, stem cell research, creative thought design ouput simulation and modificational drive .. err whatever..
  • tv shows: nothin in particular.. hmm except few of those discovery channel shows i grew up watchin… dont ask if i remember any 0-0 also ROME, BAND OF BROTHERS, LOST. yep thats about it.
  • movies: love watching movies that stir your emotions …The empire of the Sun, Fight Club, Fast and furious part 1, - i love documentaries– especially historical / scientific and medical. / also real-life stories..well i am sensitive ya see… the passion of the christ is remarkable.
  • email: sid@sidfire.com
  • Google Talk:
    sidfirex offline for cha
  • Yahoo! IM
  • Feedback on Sunny (As of Current on sidfire.com)

  • arundhati: this guy always makes merry,happy go lucky guy,naughty n mischievious to the core,wild n crazy,funky.thanks buddy for always bein there by my side,u ve understood me so well,cheered me up when my mood was down… i love the poet in you.u ve been very caring,protective,loving.. jus love the way u r.its great to know sum1 like you.u r very different n unique…
  • gen cadet: yup,no hardfeelings dude !trust me there r very few frenz whom i can call dude !
    we have seen n grown up wth our differences,n bt i prefr the sid of today,who is a real good pal, an internet wizard (at least 4 me) n a great savior even to strangers at times, that i lyk most in him, his instinct to crack jokes and remain happy all the time , n not last nor the least his passion 4 being in science and finally achievin what he wants …….
    wonderful!!!… keep the ball rollin mate !!!!
  • Akhil: One of the most coolest guys i have ever met ..Have a vast knowledge in computers & a good determination too…….Enjoyyyyyyyyyyyyyyyyyyyy
  • shruti konda: sid? OMG he’s the best friend anybody can have…….. and only sid can crack you up in class so bad that you have tears in ur eyes, especially biotech class, was always the teachers favourite[ and you bet he took bigtime advantage]i really miss him back here and i will always remember you flower !!sniff sniff
  • Mirza.Scuba Dive : sid—sunny–..there are a number of names i address him with…..he is my bEST mate in the whole plante earth…..and he is the only friend of mine…whom i can trust my life on……and he is the only fren who deserves this from me..and theres loads to say..the only fren i can share everything with…and i can tease and trouble him to death and he wouldnt say a word…though he retaliates with his torturing jokes..which makes no sense..anyways..in short…he is the best friend and I’m sure he would be there with me till the rest of my life…bless you dude
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